Case Study

Case studies for marketing and communications professionals seeking to improve connections across the full customer journey.

  • Superfulfillment Solution Powers Internal Access and Ordering | Financial Services

    Superfulfillment Solution Powers Internal Access and Ordering | Financial Services

    Wishing to eliminate its internal warehouse, a mutual fund company turned to RRD to assist with setting up and installing a system to integrate with its antiquated, internal system.

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  • Consolidating Multi-Million Dollar Global Print Spend | Manufacturing

    Consolidating Multi-Million Dollar Global Print Spend | Manufacturing

    When one of the industry’s largest electrical equipment suppliers approached us to consolidate its multi-million dollar print spend, RRD was eager to help.

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  • Personalized Coupon Booklets Boost Redemption Rates | Grocery

    Personalized Coupon Booklets Boost Redemption Rates | Grocery

    Leveraging digital inkjet web printing, advanced data management software and in-house mailing, RRD produced and mailed 466,000 variable coupon booklets in 10 days.

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  • Using Technology to Centralize, Optimize Print Marketing Operations | CPG

    Using Technology to Centralize, Optimize Print Marketing Operations | CPG

    Greater control of print activities, increased vendor diversity and overall savings became a reality with RRD's production and supplier management technology solution.

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  • Print Management Solution Consolidates, Cuts Costs by 20% | Healthcare

    Print Management Solution Consolidates, Cuts Costs by 20% | Healthcare

    RRD helped an integrated health system reduce its print spend. Redesigns, value added analysis and leveraging all purchases with RRD resulted in significant savings.

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  • Communications Assessment Reveals Six-Figure Savings | Insurance

    Communications Assessment Reveals Six-Figure Savings | Insurance

    Using spend data provided by the client compared to project operating costs — and leveraging the model RRD recommended — RRD was able to predict potential savings with the communications assessment.

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  • Workflow Analysis Streamlines Documents, Saves $2.7M | Healthcare

    Workflow Analysis Streamlines Documents, Saves $2.7M | Healthcare

    RRD's Document Pathways, a workflow analysis solution, helped one hospital system reduce their forms universe by 9,000 and save approximately $2.7 million in print related costs.

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  • Automated Ordering Solution Improves Inventory Management | Healthcare

    Automated Ordering Solution Improves Inventory Management | Healthcare

    RRD provided a healthcare system's network of clinics a process for easy ordering while reducing obsolescence and improving inventory management.

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  • In-Line Solution Maintains Print Quality, Reduces Costs | Healthcare

    In-Line Solution Maintains Print Quality, Reduces Costs | Healthcare

    As RRD closely reviewed a healthcare magazine’s production process, potential cost savings were identified within the bindery process.

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  • CustomPoint Implementation Delivers Inventory Control | Healthcare

    CustomPoint Implementation Delivers Inventory Control | Healthcare

    Leveraging RRD's CustomPoint, an end-to-end print management solution, ordering, fulfillment, content customization, and direct mail campaign management were all centralized within one interface.

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  • In-Home Research Offers Insight into Customer Decision Making | Retail

    In-Home Research Offers Insight into Customer Decision Making | Retail

    A national home furnishings company uses in-home interviews to understand the process consumers follow for researching upholstered furniture.

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  • Consumer Perception Research Helps Improve Brand Positioning | Retail

    Consumer Perception Research Helps Improve Brand Positioning | Retail

    As consumer perception of “good value” evolves, one women's clothing retail chain sought a research solution that would help better position itself in the minds of its customers.

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  • In-Store Intercepts Define Path to Collaborative Tool | Retail

    In-Store Intercepts Define Path to Collaborative Tool | Retail

    In-store interviews were deployed to better understand the tools (and features) designers and customers found helpful in designing an interior space.

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  • Consultative Assessment Process Finds Nearly $1M in Savings | Non-Profit

    Consultative Assessment Process Finds Nearly $1M in Savings | Non-Profit

    The findings from RRD's consultative assessment process outlined immediate cost-saving opportunities for one non-profit (nearly $1M in year one) as well as scalable innovations for continued growth.

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  • Automated Migration of Complex Letter Templates Drives Efficiency | Healthcare

    Automated Migration of Complex Letter Templates Drives Efficiency | Healthcare

    A health care services company wanted to migrate more than 1,000 letter templates to an automated system with a partner that could provide a clear path to complete the project.

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  • Usability Testing Mobile App Drives Adoption | Healthcare

    Usability Testing Mobile App Drives Adoption | Healthcare

    University Hospitals Health System sought to thoroughly test its new mobile app and also gain constructive consumer feedback regarding its usefulness.

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  • Complex Supply Chain Streamlined to Reduce Costs | Manufacturing

    Complex Supply Chain Streamlined to Reduce Costs | Manufacturing

    RRD brought the advantages of a single-source solution, the power of a large global footprint, and a culture of continuous quality, process and cost improvements to deliver a refreshed brand ready for

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  • Improved Customer Segmentation Achieves 146% ROI | Financial Services

    Improved Customer Segmentation Achieves 146% ROI | Financial Services

    RRD delivered a comprehensive solution that helped one of the largest banks in the U.S. achieve a better ROI on their marketing initiatives while improving segmentation, messaging, and overall impact.

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  • Rapid Rollout of a Smoking Cessation Program at a Leading Managed Healthcare Company

    Rapid Rollout of a Smoking Cessation Program at a Leading Managed Healthcare Company

    RRD helped a managed healthcare company's smoking cessation program succeed by rapidly delivering a comprehensive multichannel fulfillment solution that met the customer's exact needs.

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  • Communications Management Reduces Cycle Times by 80% | Financial Services

    Communications Management Reduces Cycle Times by 80% | Financial Services

    RRD's proprietary CCM solution provided the client with a streamlined, automated solution enabling its team to proof fully composed documents at any point in the creative process

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