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Customer Centricity Through Contact Strategy: How a Major Retailer Made it Work
Customer Centricity Through Contact Strategy: How a Major Retailer Made it Work

Every company wants to be thought of as customer-centric; few succeed. Here's how one major retailer made i...

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2019 Restaurant Customer Engagement Trends
2019 Restaurant Customer Engagement Trends

Your customers have an appetite for convenience — and our latest infographic on QSR customer engagement tre...