Mortgage Company Supported with ADA/508 Solutions | Financial Services

August 15, 2019 RRD, RR Donnelley

Supporting Braille statements for blind and visually-impaired borrowers

CHALLENGE

After acquisition, our client was tasked with continuing to support Braille statements for blind and visually-impaired borrowers.

SOLUTION

RRD worked with accessibility partners to create a semi-automated Braille statement processing model, triggered by data attached to files. Should a borrower’s needs change, E-Text and Screen Reader solutions can be provided upon request.

RESULTS

The client is now ADA/508 compliant, providing high-level customer service for visually- and hearing-impaired customers.

Previous Article
Improved Customer Segmentation Achieves 146% ROI | Financial Services
Improved Customer Segmentation Achieves 146% ROI | Financial Services

RRD delivered a comprehensive solution that helped one of the largest banks in the U.S. achieve a better RO...

Next Article
Usability Testing Mobile App Drives Adoption | Healthcare
Usability Testing Mobile App Drives Adoption | Healthcare

University Hospitals Health System sought to thoroughly test its new mobile app and also gain constructive ...