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Automated Ordering Solution Improves Inventory Management | Healthcare

doctor pen and handing clipboard with forms over to patient in office setting

Print management program improves medical group’s inventory control 

CHALLENGE

With more than a dozen medical clinics to its name, this healthcare system had been relying on multiple vendors (including RRD) to supply their forms, labels and commercial print needs. Additionally, too many employees were creating their own forms and making copies, which prevented standardization and quality control. 

Ultimately, the client wanted each clinic managing its own printed materials while also maintaining overall control of that process through the support of one vendor. An interest had also been expressed in RRD’s CustomPoint, an e-procurement online ordering system.

SOLUTION

RRD met with hospital administrators and determined that CustomPoint would, in fact, be the best way to allow the autonomy of ordering while also maintaining quality control and tracking. Through CustomPoint, authorized personnel at each clinic will be able to order forms, labels, stationery, business cards, and commercial print products using their P-card. 

High volume products were still kept in the customer’s warehousing facility to fill orders directly from CustomPoint. For jobs that require printing, orders would be routed to the closest RRD print facility for processing and then sent directly to the ordering clinic.

RESULTS

Now, as the sole vendor for this client, RRD has provided the clinics in this healthcare system a process for easy ordering while reducing obsolescence and improving inventory management. Through its CustomPoint implementation, the client is now the benefactor of:

  • A centralized, easy-to-navigate site for ordering  
  • Pre-loaded files that allow users to automatically fill business card orders and other applicable documents 
  • On-screen order status inventory and usage reports