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External Support Increases Productivity and Accuracy, Holistically | Pharma

Decoupling processes help reduce production errors by eliminating multiple handoffs  

CHALLENGE

Struggling to reduce costly errors in a highly regulated environment, this large global pharmaceutical company required external support that would help consolidate vendors as well as alleviate non-core business functions related to packaging and inbox materials.  

SOLUTION

Following a thorough discovery and analysis period, RRD identified areas for decoupling processes. This helped the pharmaceuticals giant drastically reduce production errors by eliminating multiple handoffs.

The remaining pieces to RRD’s multifaceted solution included:

  • Implementation of new workflows through the utilization of onsite teams in conjunction with U.S.-based and offshore teams
  • Consolidation of print management, kitting, fulfillment, and logistics functions
  • Single DAM library and online soft-proofing tool
  • Set up of dedicated fulfillment centers in Europe, United States and Asia

RESULTS

99% of jobs delivered within budget and on time each month

0% error rate

95% client satisfaction through quarterly surveys

With auditable vendor management in place, worldwide color standardization, and improved brand control, our client now experiences true process efficiency.

Additionally, RRD was awarded all upfront processes related to packaging art production, which is now serviced by an onsite art production management team that utilizes RRD’s hub and spoke model for scalable resources.